BlackBerry
manufacturer, Research In Motion (RIM), received a number of
compensation claims from providers in the network today, Thursday,
October 13, 2011, because of disruption in their service who have
entered the fourth day. RIM itself claims some complaints have been repaired so that services can be enjoyed again normally.
Telefonica Group in Spain said it would give customers the compensation in accordance with Spanish law. While in England, Vodafone also began to consider it. A spokesman for Vodafone said it is not know whether the cost of such compensation will they continue to RIM.
Spanish
Consumer Association FACUA estimates customers will receive a 0.23 to
1.90 euros (U.S. $ 0.31 to 2.62) for each 24-hour service disruption. Compensation a full day for all the 70 million BlackBerry users worldwide could reach 133 million euros or U.S. $ 183 million.
After all this, significant damage has occurred on BlackBerry business. BlackBerry service disruption during this week have created a new product launch of Apple, the iPhone 4S, got a good momentum. Last
night, Apple began to launch a new version of IOS software, which has
services like BlackBerry Messenger (BBM), namely iMessage.
"Clearly
there is a problem and this obviously comes at a bad time, at the same
time that Apple launched its rival service burden," said a large
European retailers who sell BlackBerry products.
RIM Service
RIM said it had no significant improvements in their services. Some users said the service began to function normally, although there are still some pending data transmission
Co-CEO of RIM, Mike Lazaridis, said, "We saw a fairly steady increase. We hope to continue to see progress."
Many
parties are now demanding a quick overhaul of the company's management
anticipates that this issue so as not to compete with Apple products. RIM shares have fallen more than 50 percent.
"We
have lost a client. Two clients BlackBerry users have been transformed
using the iPhone. They are not content to use the BlackBerry service
interruption due to lately," said a salesman in a shopping center in
Paris.
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